FAQ

HOW DO I PLACE AN ORDER? 

Once you find the item that you’re looking for, simply click “Add to Cart” on the product page. From here, you only need to click “Checkout” or click on the “Cart” button on the top-right corner of the webpage.
If you encounter any difficulties in completing your order online, simply give us a call on: 860-339-0233 so that we can help you to complete your purchase.

HOW CAN I CONTACT YOU? 

We are always available by chat and email at: info@americanhomebars.com. We would also be thrilled to help you telephonically on: 860-339-0233

ARE PAYMENTS ON THIS SITE SECURE? 

We use the most advanced SSL encryption security to ensure that your credit card information is always 100% protected when you shop on this website. You can shop with confidence knowing that your details are absolutely safe.

DO YOU CHARGE TAXES?

We do not charge taxes on over 80% of our products. This is to ensure that you get the best possible price on all products that we carry.

HOW MAY I RETURN A PRODUCT? 

Returns are very easy. We want you to shop knowing that should you not like our product, which we’re very confident that you will, or should you change your mind, simply email us at: info@americanhomebars.com and we will send you the specific return instructions according to your purchase.
Please check our Return Policy.

HOW DO I TRACK MY ORDER? 

We will email you tracking details once your order leaves our warehouse. With these details, you’re able to track your order.

WHAT ARE YOUR SHIPPING TIMES? 

We typically ship out in 1 – 3 days with Fedex and UPS. Once your item leaves the warehouse, we will immediately email you your tracking details.

WHERE ARE YOUR PRODUCTS SHIPPED FROM? 

We have warehouses across the country. That being said, your order will ship from the nearest warehouse to your location.

DO YOU OFFER WARANTEES? 

All our products come with the original manufacturer’s warrantee. We are the official authorized dealer for all brands that we carry.

WHAT DO I DO IF MY ORDER DOESN’T ARRIVE ON TIME? 

In the unlikely event that your order encounters any inevitable delays, we will always keep you informed. However, even during the pandemic situation, all our orders are shipping out on time.

WHAT IF MY ORDER GETS DAMAGED ON THE WAY? 

Please ensure to check that your item arrives in good order on delivery by thoroughly checking and making note of it on the delivery form. If you sense any damage or default on the item, please take photos of it and email that to us immediately, the same day, to: info@americanhomebars.com. We will get in touch with you at the earliest opportunity. 

WHERE ARE YOUR WAREHOUSES LOCATED? 

We have warehouses in several states across the country.

WHERE DO YOU GET YOUR PRODUCTS FROM? 

We are the authorized dealers of all the manufacturers whose products we sell on our website.

WHAT ARE YOUR SHIPPING ZONES? 

We ship to the lower 48 contagious states.

DO YOU SHIP TO P.O BOX/APO ADDRESSES? 

For the moment, we only ship to residential addresses. However, you can always ship to your own residence before forwarding to any other address as desired.

Feel free to email us any questions or inquiries at: info@americanhomebars.com